PARIS–()–Regulatory News:

Teleperformance (Paris:RCF), the worldwide leader in omnichannel
customer experience management, today announced its operations in Greece
won top honors in the 2017 European Contact Centre & Customer Service
Awards (ECCCSAs). Teleperformance Greece was named Gold Winner in the
Best Multilingual Contact Center category for its service excellence,
employee satisfaction, continual innovation and operations efficacy. Its
three multilingual hubs in Athens are comprised of 6,000 employees from
90 countries and service clients from over 140 markets in 35 languages
and dialects.

“Winning an ECCCSA this year was not easy. The robust face-to-face
judging process was carried out by judges who are very experienced and
recognized across our industry. And each entry was judged through a
two-stage process which included both panel presentations and site
judging visits,”
said Ann-Marie Stagg, Chair of the Judges,
ECCCSA.

“The Best Multilingual Contact Centre category was extremely
competitive with many global leading contact centers up for
consideration. Teleperformance Greece proved to be a worthy winner,”
said
Martin Teasdale, Lead judge for the Best Multilingual Contact Center
category and Quality Solutions Director, BPA Quality UK.
“The
level of investment and focus on employee engagement was very
impressive. Their locations and environment looked fantastic and the
plans for the future were equally so. It was a pleasure to find out more
about Teleperformance Greece and they should all be proud of their great
win.”

“We are particularly pleased to have been honored with such a
prestigious award for our work in Greece,”
said Yannis
Tourcomanis, CEMEA President, Teleperformance Group.
“Our level
of excellence in multilingual services could not be possible without the
hard work, commitment and passion of our diverse team in Athens. I
dedicate this award to each one of them.”

Daniel Julien, Chairman and Global CEO, Teleperformance Group, added:
“Over the past decade, Greece has evolved into a major multilingual
destination for companies in Europe, the Middle East and Africa. It has
been a pleasure to watch our team in Greece seize the opportunity and
become the multilingual market leader, serving as the personal link
between brands and their customers across an abundance of languages.
Congratulations on this independent validation of your success!”

ABOUT TELEPERFORMANCE

Teleperformance (RCF – ISIN: FR0000051807 – Reuters: ROCH.PA –
Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel
customer experience management, serves companies and administrations
around the world, with customer care, technical support, customer
acquisition (Core Services), as well as with online interpreting
solutions, visa application management services, data analysis and debt
collection programs (Specialized Services). In 2016, Teleperformance
reported consolidated revenue of €3,649 million (US$4,050 million, based
on €1 = $1.11).

The Group operates 163,000 computerized workstations, with 217,000
employees across 340 contact centers in 74 countries and serving 160
markets. It manages programs in 265 languages and dialects on behalf of
major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service.
They are included in the following indices: CAC Large 60, CAC Next 20,
CAC Support Services, STOXX 600, SBF 120, S&P Europe 350 and MSCI Global
Standard. They also have been included in the Euronext Vigeo Eurozone
120 index since December 2015, with regard to the Group’s performance in
corporate responsibility.

For more information: www.teleperformance.com

Follow us: Twitter @teleperformance



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